How to Order from Samstag Sales 
Samstag Sales Fine German Hand Tools

USA Phone:

(615) 735-3388

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The PayPal button to the left,
is for phone or email orders.
For more info, click here.
Pay with Credit Card
We Ship
World Wide !

PLEASE NOTE: Our shopping cart is available for your convenience. The shipping is a flat rate by value. For more shipping options, email us with your shipping address. More Info


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Send us an email.of the tools you would like, or use our PayPal Shopping Cart. For items not in the shopping cart, we prefer to do business by Internet email, especially if you have a large list of tools. We can not accept large orders by phone. If you need to leave a credit card number, order a few tools, or have a concern that must be answered by phone, our call-in hours are 8:00am-Noon and 1pm-4pm Central Daylight Time on Monday-Friday.  Our voice/fax phone line is 615-735-3388. Please Do Not Fax us a request for quote. We accept Requests for Quotes by email. Please note: Prices can change without notice. Please email for current price. All prices are in US Dollars. Send your request by email. A link to our email address is at the bottom of each page. Or you can type: Manager@SamstagSales.com

We ship World-Wide. See the list of countries we have shipped to, click here.
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Ordering by email from Samstag Sales is a simple 4 step process. 
(1.) Send us a request by email for a quote on the tools you would like. We have no minimum order. Please send your email in plain text to: Manager@SamstagSales.com
(2.) We will respond with a quote and payment options. 
(3.) If you are happy with the total, send us payment
(4.) We ship the tools! See the list of countries we ship to, click here.
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(1.)  Request a Quote.
Send us an email of the tools you would like. We have no minimum order. Please include a brand name and tool number in your email if possible. Include your address and zip code so we can calculate shipping costs from Carthage Tennessee. For help with the email, see our quote procedure below. Insurance is extra and at the option of the buyer. Please ask if you would like insurance. Due to the limited availability of German made hand tools, we do not accept mail orders at this time. Please email or call first. All orders must be confirmed before payment is sent. Tools with an "add to cart" button can be purchased right away in our shopping cart. Please note: We do not open eMail attachments such as Excel files, etc. Wir schreiben ein wenig Deutsch, leider sprechen Wir nicht Deutsch.
(2.) We Respond with your order total.
We will check our stock and email you with the stock status, current price, and shipping costs. All prices are in US dollars. Most in stock items ship the same day your payment is received. Some items are special order only and not kept in stock. Special order items are non-returnable, and the order is non-cancelable. Delivery on some special orders can take 4-8 weeks. Any delay will be noted in our email to you.
(3.) Send us Payment.
If you are happy with the total, you can usually pay with personal check, company check, cashier's check, money order, American Express, Visa, MasterCard, Discover, or pay with PayPal. 

For some orders over $700.00 and some special order items we require payment by bank wire transfer or Cashiers Check. Your quote will include payment options.

Tennessee residents must add 9.75 % sales tax.

BANK WIRE: To send us a payment by bank wire, please email us for the routing information. Please see our quote for the total you need to pay. Orders must be confirmed before payment is sent. We can accept a bank wire in Euro €  or US $ Dollars, only for larger orders. This payment option will be listed in your quote. PLEASE NOTE: When using Bank Wire Payment, you must inform your
bank that the communications charge of the Correspondent Bank must be paid by the wire sender. We must receive the full amount!

CREDIT CARD: If you would like to pay with American Express, Visa , Mastercard or Discover Card, please call us with the full name on the card, card billing address, shipping address, card expiration date, and card number. If you would like to fax the card information, our fax/voice line is 615-735-3388. Please see our call in hours in the contact information box at the top of this page.  If we sent you a quote and you know your order total, you can pay online with a credit card using Paypal, even if you don't have a PayPal Account.. Let us know you want to pay online with a credit card and we can send you a PayPal Payment Request.   

Pay with Credit Card

MONEY ORDER-CHECK: If mailing payment, please send the payment to our business address:

Samstag Sales
P.O. Box 181
Carthage, TN 37030-0181 USA

PAYPAL: If we gave you a phone or email quote, and you know your exact total, you can send a paypal payment directly to our paypal address. When sending Paypal, please send only one payment for the total with shipping. If you have an eMail address for PayPal that is different than your regular eMail address, then please include your regular address in the notes section on PayPal. We track the order by your email address. You can click on the PayPal logo at the top of this page. Or log into your PayPal account and send the payment to the following email address:      PayPal Payment Address: paypal@samstagsales.com

PAYPAL SHOPPING CART: Our web site has a PayPal Shopping Cart and "Add to Cart" Buttons.  You can use the PayPal Shopping Cart to pay for the tools right away. We will receive an email from PayPal with your order, and we will ship your tools as soon as possible. If we receive the order by 3:00 pm CDT we can usually ship the same day. This shopping cart calculates shipping by value. For more shipping options, email us with your shipping address and list of tools. Shipping will be provided by US Postal Service Priority Mail for most tools.  Priority mail is 2-Day delivery to most of the USA. Some heavy tools will cause the order to ship by UPS Ground. Look for a note in the description that calls for UPS Ground shipping.  UPS Ground delivery could take up to 7 days.  

US Shipping:

Order $ 00.01 - $29.99  Shipping and Handling is $6.99
Order $ 30.00 - $75.00  Shipping
and Handling is $9.99
Order $ 75.01 - $150.00 Shipping
and Handling is $9.99
Order $150.01 and up Shipping
and Handling is $12.95
Shipping defaults to Priority US Mail. Call or eMail for Next Day Air and other shipping options!

Export Shipping:
Order $00.01 - $49.99 Shipping and Handling is $50.00
Order $50.00 - $200.00 Shipping and Handling is $65.00

Order $200.01 and up Shipping and Handling is $79.00

Samstag Sales will select the best method for export shipping. Most shipping is by the US Post Office.  The Post Office usually has the best rate. We can also ship by DHL, UPS,  TNT on customer request, but you will need to request a quote first.  Delivery time varies and can take up to 3 weeks. Typical delivery time is 7-10 business days. If the event the amount collected
for shipping  will not cover the cost of shipping, we reserve the right to request an additional payment.  You will have the option to cancel the order.  If shipping cost is a concern, email us with your list of tools for other shipping options. You must pay any custom tax due in your country.

You can add items that have this button:

And you can check the contents of your cart by clicking the View Cart button at the top of each page.

We try to keep the shopping cart items in stock. If for some reason an item is out of stock when you place the order, we will ship the backorder item within 30 days. You will be notified about the stock status by email.

Web Specials. Web specials are in stock at the time they are put on the web site.  As a rule, there is only 1 of the web specials available, and it goes to the first customer to make payment. If some cases we have more than one, and you can add more than one to the shopping cart.

TERMS: We offer credit terms to Top Tier companies and Fortune 500 companies, when a Purchase Order is the preferred method of doing business, and we expect to establish an ongoing relationship. Contact us to set up an open account. For a small one time order, please use a credit card or paypal. For some expensive made to order items, we may require payment in advance by Bank Wire, even if you have an open account. Unless specifically agreed to in advance, we only agree to the business terms found on our web site. 

FOREIGN CUSTOMS:   Customs tax due at the destination country is the responsibility of the buyer. Please ask your Post Office or Customs Office for an estimate of the tax before ordering!

(4.) We Ship the tools!
Repeat customers get immediate shipment on receipt of a check. Money orders, PayPal and Credit Cards always receive immediate shipment. We ship most small orders by Priority US Mail. Priority Mail is normally 2-Day delivery to most locations in the USA. We also ship UPS Ground for larger orders when it will save you money, or UPS Next Day Air for customers in a hurry when the customer can not receive Postal shipments in time. We ship DHL, FedEx, TNT, only on customer request, but we do not ship next day using these shipping companies at this time. Shipping for the Shopping Cart is by Priority US Mail and calculated by looking at the value of the order. At this time we are unable to calculate it based on weight.  Some large items in the shopping cart will cause your order to default to UPS ground shipping, please look for a note in the item description. For more information see our Shipping section below.
We ship World-Wide. See the list of countries we have shipped to, click here.
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Request  for  Quote
Please send us your request by email in plain text. We track all quotes by your email address. If you call us about a quote, please be ready to give us the email address from which you sent the request. Put one tool on each line. Include a brand and tool number with short description. It works best to include (quantity) - (brand) - (tool number) - (description) , in that order. Please include your shipping address.

Some typical lines would look like this:
1 each HAZET 2769 oil filter wrench
2 each Stahlwille 10765-7 hex keys
We will reply with a quote including payment and shipping options.

The world is a big place, and the Internet has opened the doors to a World-Wide market. We receive Request for Quotes from all around the world. We are happy to make quotes, but they are time consuming. We have found it necessary to charge a fee when making large quotes to foreign trading companies. The fee will depend on the size and value of the quote. The fee is payable by bank wire transfer and is not refundable. Please Do Not Fax us a request for quote. Please send a text only file by email. Please note that We do not open eMail attachments such as Excel files, etc.

All quotes expire in 7 days, unless a specific date is given when the quote is made. 
We reserve the right to adjust our prices to reflect current retail costs. Due to the special nature of some items, different conditions apply. Orders for some special items are non-cancelable once paid, and non-returnable for restocking. Only warranty conditions would apply. These conditions will be noted when our quote is made.

We will honor the price, but stock status and delivery date is not guaranteed. If you need the tools, please send payment promptly.

Foreign Customs Tax and fees are the responsibility of the buyer. Please ask your Post Office, Customs Office, or Customs Broker for an estimate of the tax before ordering!

CAGE Code: Samstag Sales has a Defense Logistics Agency  (CAGE) Code. Please ask for the Code in your request for quote.



Shipping  Options:
SHOPPING CART ORDER:  Shipping for the Shopping Cart is mostly by Priority US Mail and the shipping/handling amount is automatically calculated by looking at the value of the order. At this time we are unable to calculate the shopping cart based on weight. Priority Mail is normally 2-Day delivery to most locations in the USA. Some heavy items in the Shopping Cart will default to UPS Ground shipping. These items will have a note about UPS Ground shipping. We may also ship other orders by UPS ground when it will save money. If delivery time is important, please contact us. To see the shipping rates for the shopping cart, click here.

EMAIL or PHONE ORDER: For email quotes or phone orders we have several other shipping options.  We can ship by UPS Next Day Air, UPS 2nd Day Air, UPS 3 Day Select,  UPS Gnd and the Post Office. FEDEX , DHL,  or TNT will delay your delivery since we do not have daily pickup with these services. We use US Priority Mail for most shipments. We have found it to be very reliable.  If you have purchased several items, we will combine them into one shipment to save you money. Shipping/handling costs vary depending on the size of the tool and the amount of packing necessary. The rate varies depending on your zip code. We use flat rate when it will save you money. 

Please Note: We do not refund shipping charges on returned items. We do not ship COD.

APO Shipping: We can ship small orders of $100.00 or less to APO addresses by Priority Mail. Since there is no tracking of packages sent to APO addresses, the buyer agrees to assume all the risk. We will not replace lost or stolen packages!

Billing: Credit Cards are normally billed when your tool is ready to ship.  In stock items ship right away. In most cases we ship your order the same day payment is received. Back orders normally ship within 30 days.

Customs Tax: Customs tax due at the destination country is the responsibility of the buyer. Please ask your Post Office or Customs Office for an estimate of the tax before ordering!
 
We ship most small orders by USPS. Our shopping cart defauls to USPS Shipping. Basic Postal Insurance of $50 or $100 is included on Priority mail. Extra insurance is available at the option of the buyer. If you decline insurance, Samstag Sales will not replace your lost or damaged shipment. In the event of an insurance claim, we will help process the claim, but your claim is with the insurance provider.  To see the USPS zone chart, click here.

We ship for export by DHL on customer request. We can bill your DHL account. Package pickup from our location depends on the DHL schedule for our area, and could take several days.

We ship for export by TNT on customer request. TNT does not have a route in our area. Package pickup from our location is typically done by UPS.  As soon as the shipment is ready to send we will notify you with the (1.) Value of the shipment (2.) Size of the shipment (3.) Harmonized Custom Code (4.) Pickup Address.  You will need to notify TNT, and TNT will contact us to arrange pickup.
We offer UPS shipping on customer request. We ship by next day air, UPS ground, etc., when the customer is in a hurry or when it will save the customer money when shipping a heavy package. Click here to View the UPS Time-In Transit Map for the United States. 

UPS includes free insurance coverage up to $100 in value. Additional insurance costs extra. 

International Shipping:

We ship most international packages using the Postal Service. Shipping can be too expensive for small low priced tools. Please consider making a larger order to lower your overall shipping cost per item. Shipping to Canada by UPS Standard Ground can be a good option. Shipping internationally by air with FedEx, DHL, TNT, or UPS is almost always more expensive than the Postal Service.

We ship World-Wide. See the list of countries we have shipped to, click here.

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30 day Satisfaction Guarantee
Samstag Sales gives a limited  30 day Satisfaction Guarantee on any item purchased from us over the Internet. We want you to be happy with your purchase, and will correct any obvious problem. Buyer must pay shipping to return the item, just as he must buy gas to drive to a store if he wished to return an item. The item must be returned in unused condition with original boxes in good condition. On tools were the buyer has simply purchased the wrong size, or the buyer just doesn't want the tool,  we will charge a 15% restocking charge.  Please make sure the tool will fit your needs before ordering! Take some measurements if possible.  Return tools showing damage or use are subject to additional charges or possible refusal of the return.  

No returns are accepted after 30 days. We do not refund shipping charges. 

For special order tools additional conditions apply, due to the special nature of some items. Any special order tool is non-cancelable once paid, and non-returnable for restocking once delivered to you.  Any order cancellation is subject to a 10% order cancellation fee. Any additional order conditions will be noted when our quote is made.

(Return Merchandise Authorization.) Starting June 20, 2002 we will not accept any returns to our Carthage Office without a RMA number. If a return is authorized, you will be given a RMA number by email. Please put the RMA number inside the package. Additional instructions will be sent with the RMA number, depending on the nature of the return. If a return is authorized, we must receive the item back within 2 weeks or the RMA is void.

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Privacy Policy
Samstag Sales does not share your personal information with anyone for any reason. We do not use cookies. We only ask for the information needed to process your tool order. We will cooperate with Law Enforcement Agencies as necessary.

Please note that when you use 3rd party applications like PayPal or Google, third parties may be placing and reading cookies on your browser, or using web beacons to collect information. Please consult your browser help screens to manage these cookies. The Samstag Sales domain itself does not use cookies or web beacons.
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eBay Store
To see our eBay Store Policy, click here.
...Copyright © 1997-2017 Samstag Sales - March 2, 2017