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| SEARCH
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| Send
us an email.of
the tools you would like, or use our PayPal Shopping
Cart. For items not in the shopping cart, we prefer
to do business by Internet email, especially if you have a large list
of
tools. We can not accept large orders by phone. If you need to leave a
credit card number, order a few tools, or have a concern that must be
answered
by phone, our call-in hours are 8:00am-Noon
and
1pm-4pm Central Daylight Time on
Monday-Friday. Our voice/fax phone line is 615-735-3388. Please
Do
Not
Fax us a request for quote. We accept Requests for
Quotes
by email. Please note: Prices can change without notice. Please email
for
current price. All prices are in US Dollars.
Send
your request by email. A link to our email address is at the bottom of
each page. Or you can type: Manager@SamstagSales.com |
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| (1.)
Send us a request by email for a quote on the
tools
you would like. We have no minimum order. Please send your email in
plain text to: Manager@SamstagSales.com
(2.) We will respond with a quote and payment options. (3.) If you are happy with the total, send us payment. (4.) We ship the tools! See the list of countries we ship to, click here. |
| (1.) Request a Quote. | ||
| Send us an email of the tools you would like. We have no minimum order. Please include a brand name and tool number in your email if possible. Include your address and zip code so we can calculate shipping costs from Carthage Tennessee. For help with the email, see our quote procedure below. Insurance is extra and at the option of the buyer. Please ask if you would like insurance. Due to the limited availability of German made hand tools, we do not accept mail orders at this time. Please email or call first. We do not use shopping cart software, all orders must be confirmed before payment is sent. A few popular tools have PayPal buttons that you can use to purchase the tool right away. Please note: We do not open eMail attachments such as Excel files, etc. Wir schreiben Deutsch, leider sprechen Wir nicht Deutsch. | ||
| (2.) We Respond with your order total. | ||
| We will check our stock and email you with the stock status, current price, and shipping costs. All prices are in US dollars. Most in stock items ship the same day your payment is received. Some items are special order only and not kept in stock. Special order items are non-returnable, and the order is non-cancelable. Delivery on some special orders can take 4-8 weeks. Any delay will be noted in our email to you. | ||
| (3.) Send us Payment. | ||
| If you are happy with
the total,
you can usually pay with personal check, company check, cashier's
check,
money order, American Express, Visa, MasterCard, Discover, or pay with
PayPal.
For some orders over $700.00 and some special order items we require payment by bank wire transfer or Cashiers Check. Your quote will include payment options. Tennessee residents must add 9.75 % sales tax. BANK WIRE: To send us a payment by bank wire, please email us for the routing information. Please see our quote for the total you need to pay. Orders must be confirmed before payment is sent. We can accept a bank wire in Euro € or US $ Dollars, only for larger orders. This payment option will be listed in your quote. CREDIT CARD:
If you would like to pay with American Express, Visa , Mastercard or
Discover Card, please call us with the full name on the card, card
billing address, shipping address, card expiration date, and card
number.
If you would like to fax the number, our fax/voice line is 615-735-3388. Please
see our call in hours in the contact information
box at the top of this page. If we sent you a quote and you know your order total, you
can pay online by a VeriSign
secure
credit card page, click the button below:
MONEY ORDER-CHECK:
If mailing payment, please send the payment to our business address:
PAYPAL: If
we gave you a phone or email quote, and you know your exact total, you
can send a paypal payment directly to our paypal address.
When sending Paypal, please send only one payment for the total with
shipping. If
you have an eMail address for PayPal that is different than your
regular
eMail address, then please include your regular address in the notes
section
on PayPal. We track the order by your email address. You can click on
the PayPal
logo at the top of this page. Or log into your
PayPal
account and send the payment to the following email address:
PayPal
Payment Address: paypal@samstagsales.com
TERMS: We
do not offer credit terms at this time. All tools must be paid for
before
being shipped. Please inform your purchasing department at the time you
issue a purchase order to prevent delays in filling your order. Unless
specifically agreed to in advance, FOREIGN CUSTOMS: Customs
tax due at the destination country is the
responsibility of the buyer. Please ask your Post Office or Customs
Office for an estimate of the tax before ordering! |
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| (4.) We Ship the tools! | ||
| Repeat customers get
immediate
shipment on receipt of a check. Money orders, PayPal and Credit Cards
always
receive immediate shipment. We ship most small orders by Priority US
Mail.
Priority Mail is normally 2-Day
delivery to most locations in the USA.
We also ship UPS Ground for larger orders when it will save you money,
or UPS Next Day Air for
customers in a hurry when the customer can not
receive Postal shipments in time. We ship DHL, FEDEX, only on customer
request, but we do not ship next day using these shipping companies at
this time. Shipping for the Shopping
Cart
is by Priority US Mail and calculated by looking at the value of the
order.
At this time we are unable to calculate it based on weight. Some
large items in the shopping cart will cause your order to default to
UPS ground shipping, please look for a note in the item description.
For
more
information see our Shipping section below. |
|
for Quote |
Please send us your request
by email
in plain text. We track all quotes by your email address. If you call
us
about a quote, please be ready to give us the email address from which
you sent the request. Put one tool on each line. Include a brand and
tool
number with short description. It works best to include (quantity) -
(brand)
- (tool number) - (description) , in that order. Please
include your shipping address.
Some typical lines would look like this:
The world is a big place, and the Internet has opened the doors to a World-Wide market. We receive Request for Quotes from all around the world. We are happy to make quotes, but they are time consuming. We have found it necessary to charge a fee when making large quotes to foreign trading companies. The fee will depend on the size and value of the quote. The fee is payable by bank wire transfer and is not refundable. Please Do Not Fax us a request for quote. Please send a text only file by email. Please note that We do not open eMail attachments such as Excel files, etc. All quotes expire in
7 days,
unless a specific date is given when the quote is made. We will honor the price, but stock
status and delivery date is not guaranteed. If you need the
tools, please send payment promptly. Foreign Customs Tax and fees are the responsibility of the buyer. Please ask your Post Office, Customs Office, or Customs Broker for an estimate of the tax before ordering! 私達は日本に特別な自動車用具を出荷する。
私達に特別な用具のあなたのリストが付いている電子メール
を送りなさい。
(note: if you are unable to read this
Japanese text, please download a web browser update. Click on view,
encoding. And add Japanese text support. )
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| Shipping
for
the Shopping Cart
is mostly by Priority US Mail and the amount is automatically
calculated
by looking at the value of the order. At this time we are unable to
calculate
the shopping cart based on weight. Priority Mail is normally 2-Day
delivery
to most locations in the USA. Some heavy items in the Shopping
Cart
will default to UPS Ground shipping. These items will have a note about
UPS Ground shipping.
For email quotes or phone orders we
have several
other shipping options. We use US
Priority
Mail for most shipments. We have found it to be very
reliable.
If you have purchased several items, we will combine them into one
shipment
to save you money. Shipping/handling costs vary depending on the size
of
the tool and the amount of packing necessary. You can get a general
idea
from the list below, large sets and heavy items like hammers will
naturally
cost more. Priority Mail is a zone rate except
for 3 flat rate boxes. The Postal Service now offers a Flat
Rate of $11.95 with delivery confirmation to any U.S. postal
address(
for
certain items that meet size requirements, regardless of its weight ).
The
rate
varies depending on your zip
code. We use flat rate when it will save you money. Example of
typical
Shipping/Handling rates are below. Billing: Credit Cards are normally billed when your tool is ready to ship. In stock items ship right away. In most cases we ship your order the same day payment is received. Backorders normally ship within 30 days. |
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Typical US Post Office Shipping Costs for US address. ****************** |
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Insurance: |
Postal Insurance
is extra
and at the option of the buyer. If you decline insurance, Samstag Sales
will not replace your lost or damaged shipment. In the event of an
insurance
claim, we will help process the claim, but your claim is with the
insurance
provider. For USPS Priority mail the rate is: |
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We offer UPS shipping on customer
request.
We ship by next day air, UPS ground, etc., when the customer is in a
hurry
or when it will save the customer money when shipping a heavy package.
Click here
to View the UPS Time-In Transit Map for the United States.
UPS includes free insurance coverage up to $100 in value.
Additional
insurance costs extra. |
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| International
Shipping: |
We ship most international packages using
the Postal Service. Shipping can be too expensive for small low priced
tools. Please consider making a larger order to lower your overall
shipping cost per item. Shipping to Canada by UPS Standard Ground can
be a good option. Shipping internationally by air with FedEx, DHL, TNT,
or UPS is almost always more expensive than the Postal Service. We ship World-Wide. See the list of countries we have shipped to, click here. |
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| Privacy Policy: Samstag
Sales does not
share your
personal information with anyone for any reason. We do not use cookies.
We only ask for the information needed to process your tool order. We
will
cooperate with Law Enforcement Agencies as necessary. Please note that when you use 3rd party applications like PayPal or Google, third parties may be placing and reading cookies on your browser, or using web beacons to collect information. Please consult your brower help screens to manage these cookies. The Samstag Sales domain itself does not use cookies or web beacons. |
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