How to Order

How to Order from Samstag Sales

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The PayPal button to the left, is for phone or email orders. For more info, click here.

Pay with Credit Card

Shopping cart is for USA BUYERS ONLY! All other Customers please email for a shipping quote. More Info

Contact Information

Send us an email.of the tools you would like, or use our PayPal Shopping Cart if possible. For items not in the shopping cart, we prefer to do business by Internet email, especially if you have a large list of tools. We can not accept large orders by phone. If you need to leave a credit card number, order a few tools, or have a concern that must be answered by phone, our call-in hours are 8:00am-Noon and 1pm-4pm Central Daylight Time on Monday-Friday. Our voice/fax phone line is 615-735-3388. Please Do Not Fax us a request for quote. We accept Requests for Quotes by email. Please note: Prices can change without notice. Please email for current price. All prices are in US Dollars unless otherwise noted. Send your request by email. A link to our email address is at the bottom of each page. Or you can type: Manager@SamstagSales.com

November 9, 2007

HOME	eMail Samstag	FAQ	Payment	Privacy Policy
RMA	QUOTE	Right to Repair	SAFETY	Satisfaction Guarantee
		SHIPPING	Shopping CART	WARRANTY

Ordering by email from Samstag Sales is a simple 4 step process.

(1.) Send us a request by email for a quote on the tools you would like. Please send your email in plain text to: Manager@SamstagSales.com
(2.) We will respond with a quote and payment options.
(3.) If you are happy with the total, send us payment.
(4.) We ship the tools!

(1.) Request a Quote.

Send us an email of the tools you would like. We have no minimum order. Please include a brand name and tool number in your email if possible. Include your address and zip code so we can calculate shipping costs from Carthage Tennessee. For help with the email, see our quote procedure below. Insurance is extra and at the option of the buyer. Please ask if you would like insurance. Due to the limited availability of German made hand tools, we do not accept mail orders at this time. Please email or call first. We do not use shopping cart software, all orders must be confirmed before payment is sent. A few popular tools have PayPal buttons that you can use to purchase the tool right away. Please note: We do not open eMail attachments such as Excel files, etc. Wir schreiben Deutsch, leider sprechen Wir nicht Deutsch.

(2.) We Respond with your order total.

We will check our stock and email you with the stock status, current price, and shipping costs. All prices are in US dollars unless otherwise noted. Most in stock items ship the same day your payment is received. Some items are special order only and not kept in stock. Special order items are non-returnable, and the order is non-cancelable. Delivery on some special orders can take 4-8 weeks. Any delay will be noted in our email to you.

(3.) Send us Payment.

If you are happy with the total, you can usually pay with personal check, company check, cashier's check, money order, American Express, Visa, MasterCard, Discover, or pay with PayPal.

For some orders over $700.00 and some special order items we require payment by bank wire transfer or Cashiers Check. Your quote will include payment options.

Tennessee residents must add 9.75 % sales tax.

BANK WIRE: To send us a payment by bank wire, please email us for the routing information. Please see our quote for the total you need to pay. Orders must be confirmed before payment is sent. We can accept a bank wire in Euro € or US $ Dollars, only for larger orders. This payment option will be listed in your quote.

CREDIT CARD: If you would like to pay with American Express, Visa , Mastercard or Discover Card, please call us with the full name on the card, card billing address, shipping address, card expiration date, and card number. If you would like to fax the number, our fax/voice line is 615-735-3388. Please see our call in hours in the contact information box at the top of this page.
To pay online by a VeriSign secure credit card page click the button below:

Pay with Credit Card

MONEY ORDER-CHECK: If mailing payment, please send the payment to our business address:
Samstag Sales
P.O. Box 181
Carthage, TN 37030-0181 USA

PAYPAL: If we gave you a phone or email quote, and you know your exact total, you can send a paypal payment directly to our paypal address. When sending Paypal, please send only one payment for the total with shipping. If you have an eMail address for PayPal that is different than your regular eMail address, then please include your regular address in the notes section on PayPal. We track the order by your email address.

You can click on the PayPal logo at the top of this page. Or log into your PayPal account and send the payment to the following email address:
PayPal address: paypal@samstagsales.com

PAYPAL SHOPPING CART: For some of the more popular tools, we have added a PayPal Shopping Cart and "Add to Cart" Buttons for USA buyers. If you have a paypal account you can use the PayPal Shopping Cart to pay for the tools right away. We will receive an email from PayPal with your order, and we will ship your tools as soon as possible. This cart is for USA buyers only. Shipping will be provided by US Postal Service Priority Mail for most tools. Some heavy tools will cause the order to ship by UPS Ground. Look for a note in the description that calls for UPS Ground shipping. You can add items to your shopping cart, and the cart will combine the items for shipping and allow you to make 1 payment for the total. Shipping is calculated based on the value of the order. You can add items that have this button:

And you can check the contents of your cart by clicking the View Cart button at the top of each page.

We keep the shopping cart items in stock. If for some reason an item is out of stock when you place the order, we will ship the backorder item within 30 days. You will be notified about the stock status by email. If you experience any problems using the new shopping cart, be sure to email us right away. Just click here.

TERMS: We do not offer credit terms at this time. All tools must be paid for before being shipped. Please inform your purchasing department at the time you issue a purchase order, to prevent delays in filling your order.

(4.) We Ship the tools!

Repeat customers get immediate shipment on receipt of a check. Money orders, PayPal and Credit Cards always receive immediate shipment. We ship most small orders by Priority US Mail. Priority Mail is normally 2-Day delivery to most locations in the USA. We also ship UPS Ground for larger orders when it will save you money, or UPS Next Day Air for customers in a hurry when the customer can not receive Postal shipments in time. We ship DHL, FEDEX, only on customer request, but we do not ship next day using these shipping companies at this time. Shipping for the Shopping Cart is by Priority US Mail and calculated by looking at the value of the order. At this time we are unable to calculate it based on weight. For more information see our Shipping section below.

Request
for
Quote

Please send us your request by email in plain text. We track all quotes by your email address. If you call us about a quote, please be ready to give us the email address from which you sent the request. Put one tool on each line. Include a brand and tool number with short description. It works best to include (quantity) - (brand) - (tool number) - (description) , in that order. Please include your shipping address.

Some typical lines would look like this:

1 each HAZET 2769 oil filter wrench
2 each Stahlwille 10765-7 hex keys

We will reply with a quote including payment and shipping options.

The world is a big place, and the Internet has opened the doors to a World-Wide market. We receive Request for Quotes from all around the world. We are happy to make quotes, but they are time consuming. We have found it necessary to charge a fee when making large quotes to foreign trading companies. The fee will depend on the size and value of the quote. The fee is payable by bank wire transfer and is not refundable. Please Do Not Fax us a request for quote. Please send a text only file by email. Please note that We do not open eMail attachments such as Excel files, etc.

All quotes expire in 7 days, unless a specific date is given when the quote is made.
We reserve the right to adjust our prices to reflect current retail costs. Due to the special nature of some items, different conditions apply. Orders for some special items are non-cancelable once paid, and non-returnable for restocking. Only warranty conditions would apply. These conditions will be noted when our quote is made.

We will honor the price, but stock status and delivery date is not guaranteed. If you need the tools, please send payment promptly.

Shipping
Options:

Shipping for the Shopping Cart is mostly by Priority US Mail and the amount is automatically calculated by looking at the value of the order. At this time we are unable to calculate the shopping cart based on weight. Priority Mail is normally 2-Day delivery to most locations in the USA. Some
heavy items in the Shopping Cart will default to UPS Ground shipping. These items will have a note about UPS Ground shipping.

For email quotes or phone orders we have several other shipping options. We use US Priority Mail for most shipments. We have found it to be very reliable. If you have purchased several items, we will combine them into one shipment to save you money. Shipping/handling costs vary depending on the size of the tool and the amount of packing necessary. You can get a general idea from the list below, large sets and heavy items like hammers will naturally cost more. Priority Mail is a zone rate except for 2 flat rate boxes. The Postal Service now offers a Flat Rate of $9.60 with delivery confirmation to any U.S. postal address( for certain items that meet size requirements, regardless of its weight ). The rate varies depending on your zip code. We use flat rate when it will save you money. Example of typical Shipping/Handling rates are below.
Please Note: We do not refund shipping charges on returned items. We do not ship COD.

Billing: Credit Cards are normally billed when your tool is ready to ship. In stock items ship right away. In most cases we ship your order the same day payment is received. Backorders normally ship within 30 days.

Typical
US Post Office
Shipping
Costs

Your actual shipping costs will depend on your zone.

Some very small tools:	$ 3.25 First Class Mail Please allow extra delivery time
1 Small Hand Tool:	$ 5.25 Priority Mail 2-3 day delivery time
2 Small Hand Tools:	$ 5.25 - $ 8.15 Priority Mail 2-3 day delivery time
3-4 Small Hand Tools:	$ 5.70- $ 11.20 Priority Mail 2-3 day delivery time
5 Small Hand Tools:	$ 6.35- $ 14.10 Priority Mail 2-3 day delivery time
Flat Rate. Unlimited weight. Two boxes available: 11 7/8 x 3 3/8 x 13 5/8 or 11 x 8 1/2 x 5 1/2.	$ 9.60 Priority Mail Flat Rate 2-3 day delivery time

US Post Office
Insurance:

Postal Insurance is extra and at the option of the buyer. If you decline insurance, Samstag Sales will not replace your lost or damaged shipment. In the event of an insurance claim, we will help process the claim, but your claim is with the insurance provider. For USPS Priority mail the rate is

$ 1.65 up to $50.00 value.
$ 2.05 for $50.01-$100 value
$ 2.45 for $100.01-$200 value
$ 4.60 for $200.01-$300 value
$ 5.55 for $300.01-$400 value
$ 6.40 for $400.01-$500 value
$ 7.30 for $500.01-$600 value
$ 7.35 plus $ .90 for each $100 or fraction over $600.

We now offer UPS shipping on customer request. We ship by next day air, UPS ground, etc., when the customer is in a hurry or when it will save the customer money when shipping a heavy package. Click here to View the UPS Time-In Transit Map for the United States.

UPS includes free insurance coverage up to $100 in value. Additional insurance costs extra. Over $100-$399.99 is $1.50 extra. $400-$599.99 is $2.50 extra. $600-$799.99 is $3.50 extra. $800 -$999.99 is $4.50 extra. etc. etc.

30 day Satisfaction Guarantee

Samstag Sales gives a limited 30 day Satisfaction Guarantee on any item purchased from us over the Internet. We want you to be happy with your purchase, and will correct any obvious problem. Buyer must pay shipping to return the item, just as he must buy gas to drive to a store if he wished to return an item. The item must be returned in unused condition with original boxes in good condition. On tools were the buyer has simply purchased the wrong size, or the buyer just doesn't want the tool, we will charge a 15% restocking charge. Please make sure the tool will fit your needs before ordering! Take some measurements if possible. Return tools showing damage or use are subject to additional charges or possible refusal of the return.

No returns are accepted after 30 days. We do not refund shipping charges.

For special order tools additional conditions apply, due to the special nature of some items. Any special order tool is non-cancelable once paid, and non-returnable for restocking once delivered to you. Any order cancellation is subject to a 10% order cancellation fee. Any additional order conditions will be noted when our quote is made.

(Return Merchandise Authorization.) Starting June 20, 2002 we will not accept any returns to our Carthage Office without a RMA number. If a return is authorized, you will be given a RMA number by email. Please put the RMA number inside the package. Additional instructions will be sent with the RMA number, depending on the nature of the return. If a return is authorized, we must receive the item back within 2 weeks or the RMA is void.

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Privacy Policy: We do not share your personal information with anyone for any reason. We do not use cookies. We only ask for the information needed to process your tool order. We will cooperate with Law Enforcement Agencies as necessary.

To see our eBay Store Policy, click here.