How to Order from Samstag Sales
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![]() USA Phone: ☎ (615)-735-3388 |
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![]() We Ship World Wide! |
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Send us an email.of
the tools you would like to Manager@SamstagSales.com,
or use our PayPal Shopping Cart.
For items not in the shopping cart, we prefer to do
business by Internet email, especially if you have a
large list of tools. We can not accept large orders by
phone. If you need to leave a credit card number,
order a few tools, or have a concern that must be
answered by phone, our call-in hours are 8:00am-Noon and 1pm-4pm Central
Daylight Time on Monday-Friday. Our
voice phone line is 615-735-3388.
Please
Do Not Fax us a request for quote. As of Sep
1, 2023 we no longer operate a fax machine. We accept
Requests for Quotes by email. Please email for current price. All prices are in US Dollars. Send your request by email. A link to our email address is at the bottom of each page. Or you can type: Manager@SamstagSales.com |
COVID-19 Information |
Samstag Sales is a
supplier of special tools to the Food Manufacturing
Industry. We were designated as Critical Infrastructure
Workers during the past COVID-19 outbreak. We will give
our Food Industry customers the highest priority. And we
stand ready to respond to the next challenge. At the
beginning of the past pandemic we received a letter
which included the section below: |
is a simple 4 step process. |
(1.) Send us
a request by email for a quote
on the tools you would like. We have no minimum order.
Please send your email in plain text to: Manager@SamstagSales.com (2.) We will respond with a quote and payment options. (3.) If you are happy with the total, send us payment. (4.) We ship the tools! See the list of countries we ship to, click here. |
(1.) Request a Quote. | ||||||||
Send us an email of the tools you would like. We have no minimum order. Please include a brand name and tool number in your email if possible. Include your address and zip code so we can calculate shipping costs from Carthage Tennessee. For help with the email, see our quote procedure below. Insurance is extra and at the option of the buyer. Please ask if you would like insurance. Due to the limited availability of German made hand tools, we do not accept mail orders at this time. Please email or call first. All orders must be confirmed before payment is sent. Tools with an "add to cart" button can be purchased right away in our shopping cart. Please note: We do not open eMail attachments such as Excel files, etc. Wir schreiben ein wenig Deutsch, leider sprechen Wir nicht Deutsch. | ||||||||
(2.) We Respond with your order total. | ||||||||
We will check our stock and email you with the stock status, current price, and shipping costs. All prices are in US dollars. Most in stock items ship the same day your payment is received. Some items are special order only and not kept in stock. Special order items are non-returnable, and the order is non-cancelable. Delivery on some special orders can take 4-8 weeks. Any delay will be noted in our email to you. | ||||||||
(3.) Send us Payment. | ||||||||
If you are happy
with the total, you can usually pay with American
Express, Visa, MasterCard, Discover, or pay with
PayPal. For business customer we take ACH.
For some orders over $700.00 and some special order items we require payment by bank wire transfer or Cashiers Check. Your quote will include payment options. Sales TAX: Tennessee residents must add 9.75 % sales tax. There is a recent Supreme Court ruling that has changed the interpretation of the law. All of the sudden we have new sales tax collection requirements by State. Right now, it is total Chaos. It is running up our cost and will result in higher prices to our customers, in addition to the sales tax customers will pay. Researching the laws and collecting sales tax for dozens of States is going to be too much work! We are monitoring the situation, and will make adjustments as needed. We hope the US Congress will step in and create some order. At this time, many States ask that you self-report your purchases on the Internet and pay the applicable sales tax direct to your state. We did collect 7.25% Sales Tax for the State of California from April 1, 2019 to June 30, 2019. But then California changed the law, now we don't have to! BANK
WIRE: To send us a
payment by bank wire, please email us for the
routing information. Please see our quote for the
total you need to pay. Orders must be confirmed
before payment is sent. We can accept a bank wire
in Euro € or US $ Dollars, only for larger
orders. This payment
option will be listed in your quote. PLEASE NOTE:
When using Bank Wire Payment, you must inform your
bank that the communications charge of the
Correspondent Bank must be paid by the wire
sender. We must receive the full amount! CREDIT
CARD: If you would
like to pay with American Express, Visa ,
Mastercard or Discover Card, please call us with
the full name on the card, card billing address,
shipping address, card expiration date, and card
number. Please see
our call in hours in the contact
information box at the top of this page.
If we sent
you a quote and you know your order total, you can
pay online with a credit card using Paypal, even
if you don't have a PayPal Account. Let us know
you want to pay online with a credit card and we
can send you a PayPal Payment Request.
PAYPAL: If we gave you a phone or email
quote, and you know your exact total, you can send
a paypal payment directly to our paypal address. When sending Paypal, please send
only one payment for the total with shipping. If you have an eMail address for
PayPal that is different than your regular eMail
address, then please include your regular address
in the notes section on PayPal. We track the order
by your email address. You can click on the PayPal
logo at the top of this page.
Or log into your PayPal account and send the payment to the
following email address:
PayPal
Payment
Address: paypal@samstagsales.com
. FOREIGN
CUSTOMS: Customs tax due at the
destination country is the responsibility of the
buyer. Please ask your Post Office or Customs Office
for an estimate of the tax before ordering! |
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(4.) We Ship the tools! | ||||||||
We ship most small
orders by USPS Postal Ground Advantage. Priority
Mail costs extra, and is normally 2-Day
delivery to most locations in the USA. We also ship
UPS Ground for larger orders when it will save you
money, or UPS
Next Day Air for customers in a hurry when
the customer can not receive Postal shipments in
time. We ship FedEx, only on customer request, but
we do not ship next day using these shipping
companies at this time. Shipping for the Shopping Cart is calculated by looking at the
value of the order. Some large items in the
shopping cart will cause your order to default to
UPS ground shipping. For more information see our Shipping section below. Please do not use our shopping
cart for international orders. Contact for a quote
with shipping first. |
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REQUEST: Please
send us your request by email in plain text. We
track all quotes by your email address. Please Do Not Fax
us a request for quote. Please send a text only file by
email. If
you call us about a quote, please be ready to give us
the email address from which you sent the request. Put
one tool on each line. Include a brand and tool number
with short description. It works best to include
(quantity) - (brand) - (tool number) - (description) ,
in that order. Please include
your shipping address.
Some typical lines would look like this:
We will reply with a quote including payment and shipping options. All quotes are in US $ Dollars. $ EXPIRATION:
All quotes expire in 7 days,
unless a specific date is given when the quote
is made. We reserve the right to adjust our
prices to reflect current costs. SPECIAL ORDERS: Due to the special nature of some items, different conditions apply. Orders for some special items are non-cancelable once the order is placed, and non-returnable for restocking. Only warranty conditions would apply. These conditions will be noted when our quote is made. DELIVERY
TIME: We will honor
the price, but stock
status and delivery date is not guaranteed.
If you need the tools, please send payment
promptly. FOREIGN
CUSTOMS:
Customs tax and fees are the responsibility
of
the buyer. Please ask your Post Office, Customs
Office, or Customs Broker for an estimate of the tax
before ordering! CAGE
CODE: Samstag
Sales
has a Defense Logistics Agency (CAGE)
Code. Please ask for the Code in your request
for quote. ![]() |
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SHOPPING CART
ORDER-Domestic: With our FREE
Shipping Offer, Samstag Sales will select the
best Method. It could be Postal Ground Advantage,
Priority Mail, or UPS Ground. Shipping for the Shopping Cart is mostly by Post Office Ground
Advantage Mail and the shipping/handling amount is
automatically calculated by looking at the value of
the order. Priority Mail is normally 2-4 Day
delivery to most locations in the USA, Ground
Advantage could take a week to the west coast. Some
heavy items in
the Shopping Cart will default to UPS Ground
shipping. These items will have a note about UPS
Ground shipping. At our option, we may also ship
other orders by UPS Ground when it will save money.
If delivery time is important, please contact us
before you use the shopping cart. To see the
shipping rates for the shopping cart, click here. SHOPPING CART ORDER-International: Do not use our shopping cart for international orders. Contact us for a quote with shipping first. Our shopping cart is unable to calculate an accurate amount for shipping, but it will still accept an international order! We have the shipping cost set to a flat rate of $100.00 per order. In the case we are unable to ship to you for this amount, we will send an invoice for the additional shipping amount needed. EMAIL or PHONE ORDER:
For email quotes or phone orders we have several
other shipping options. We can ship by UPS
Next Day Air, UPS 2nd Day Air, UPS 3 Day
Select, UPS Gnd and the Post Office. FEDEX or
DHL will delay your delivery since we do not have
daily pickup with these services. We use USPS Ground Advantage Mail
for most shipments. We have found it to be very
reliable. If you have purchased several items,
we will combine them into one shipment to save you
money. Shipping/handling costs vary depending on the
size of the tool and the amount of packing
necessary. The rate varies depending on your zip
code. We use flat rate when it will save you
money. APO SHIPPING:
We can ship small orders of $100.00 or less to APO addresses by
Priority Mail. Since there is no tracking of
packages sent to APO addresses, the buyer agrees
to assume all the risk. We will not replace lost
or stolen packages! CUSTOMS TAX: Customs tax due at the destination country is the responsibility of the buyer. Please ask your Post Office or Customs Office for an estimate of the tax before ordering! |
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We ship
most small orders by USPS. Our shopping cart defauls
to USPS Shipping. Basic Postal Insurance of $50 or
$100 is included on Priority mail. Extra insurance
is available at the option of the buyer. If you
decline insurance, Samstag Sales will not replace
your lost or damaged shipment. In the event of an
insurance claim, we will help process the claim, but
your claim is with the insurance provider. To
see the USPS zone chart, click here. |
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We ship for export by DHL
on customer request. We can bill your DHL account.
Package pickup from our location depends on the DHL
schedule for our area, and could take several days. |
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We ship by FedEx on
Customer Request. This could delay your shipment 1
day. |
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NOTE:
The USA operations of TNT have been sold to
FedEx. We can not ship by TNT. |
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We offer UPS shipping on
customer request. We ship by next day air, UPS ground,
etc., when the customer is in a hurry or when it will
save the customer money when shipping a heavy package.
Click here
to View the UPS Time-In Transit Map for the United
States.
UPS includes free insurance coverage up to
$100 in value. Additional insurance costs
extra. |
International Shipping:
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International Shipping can
be too expensive for small low priced tools. Please
consider making a larger order to lower your overall
shipping cost per item. We ship World-Wide. See the list of countries we have shipped to, click here. |
Privacy Policy |
Samstag Sales
does not share your personal information with anyone
for any reason. We do not use cookies. We only ask for
the information needed to process your tool order. We
will cooperate with Law Enforcement Agencies as
necessary. Please note that when you use 3rd party applications like PayPal or Google, third parties may be placing and reading cookies on your browser, or using web beacons to collect information. Please consult your browser help screens to manage these cookies. The Samstag Sales domain itself does not use cookies or web beacons. |
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