Frequently Asked Questions
In this section we answer some questions you may have
about Samstag Sales.
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1.
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Question: Who is Mr. Samstag? Answer: Samstag
is the German word for Saturday. Our business began
years ago with the need for a special tool to repair a
Mercedes. We were already selling stuff on Saturday and
soon decided to concentrate on fine German Made hand
tools. When we decided to start a tool business, we
named the business Samstag Sales. |
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2.
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Question:
Do you rent tools? Answer: Not
at this time. We have done some testing of a rental
program, but decided not to rent tools at this time. We
may try again in the future. |
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3.
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Question:
How come when I do a currency
conversion on the DM price, your dollar price looks so
high? Answer: The DM price is set for the German
Market. The DM price is only good in Germany. Soon it
will be the Euro, but neither one can be used to compare
prices in the US. We must add customs taxes, customs
broker fees, international fax/phone charges, and
international shipping costs to the DM price to arrive
at a dollar price. Please compare prices to other US
dealers. |
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4.
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Question: Do you accept PayPal or BillPoint? Answer: We
are
not accepting BillPoint at this time. We began accepting
PayPal on August 7, 2000. You can pay with PayPal if you
would like. |
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5.
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Question: Where is the meeting? Answer: In
the conference room. Click here. |
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6.
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Question: Can I come by and pick up the tools? Answer: Not
at
this time. Samstag Sales does business over the
Internet, we are similar to a mail-order company. We
operate a sales office and warehouse operation. We do
not have a retail operation with display shelves or cash
registers. Our office is not open to the public at this
time. |
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7.
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Question: Can you tell me how to adjust the
camshaft drive belt on my 1978 Audi Fox? Will the HAZET
2587 wrench work? Answer:
No. We do not offer technical
advise. There are too many cars and too many years, and
too many ways to put them together. Although we provide
some information on our web site, please consult a
service manual or experienced mechanic to make sure you
are ordering the right tool. |
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8.
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Question: I sent you a PayPal payment, why haven't
you claimed it? Answer:
Please check the spelling of
our PayPal email address one letter at a time. If you
spelled it wrong, you will need to cancel the first
payment, and send another one. Our address for payments
is: paypal@samstagsales.com |
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9.
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Question: Did you change your eBay user id?
Answer: You will notice a new eBay user ID for us. To
better identify our company, our new eBay user ID is: samstagsales |
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10.
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Question: Do you take American Express? Answer: Yes, we began taking
American Express on June 12, 2002 |
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11.
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Question: Can I send you a request for quote by
fax? Answer: Please
do not fax us a request for quote. Please send your
request by email. Fax printouts are hard to read and every
bit of the information must be retyped to send you a
reply. Sending information by fax is an expensive and
time-consuming activity left over from the 1960's. Please
join the New World Economy. Use email! |
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12.
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Question: Can you ship by UPS? Answer: Yes, when it is the best
method. We began daily pickup on Oct 10, 2005 |
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13.
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Question: Do you have a Shopping Cart? Answer: Yes, we added a PayPal
Shopping Cart to the web site on February 14, 2007. |
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14.
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Question: Are instructions included with the
tool? Answer: Instructions
are almost never included with special tools. The use is
usually covered in the service manual for the car. Or by
training a mechanic receives provided by the dealership.
We do not offer technical advise. If you feel like you
don't have the skill to use any tool, please do not order
the tool. |
| 15. |
Question: Do
you offer financing? Answer: Samstag Sales does not
offer financing. However PayPal has a financing offer. See
Below.
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| 16. |
Question: What
happened to your logo? Answer: Samstag Sales used a
German eagle logo in the past. Lots of people use a
similar eagle when selling German products. To better
identify our company we have a new "chequered flag" logo
with German colors.
Old Logos:
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New Logo:
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| 17. |
Question: Do you have a
Defense Logistics Agency (CAGE) Code? Answer: Yes
we received our code on June 17, 2016
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