Frequently Asked
Questions
In this section we answer some
questions
you may have about Samstag Sales.
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1.
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Question: Who
is Mr. Samstag? Answer: Samstag
is the German word for Saturday. Our business began
years ago with the
need for a special tool to repair a Mercedes. We were
already selling
stuff
on Saturday and soon decided to concentrate on fine
German Made hand
tools.
When we decided to start a tool business, we named the
business Samstag
Sales. |
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2.
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Question:
Do
you rent tools? Answer: Not
at this time. We have done some testing of a rental
program, but
decided
not to rent tools at this time. We may try again in the
future. |
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3.
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Question:
How
come when I do a currency conversion on the DM price,
your dollar price
looks so high? Answer: The
DM price is set for the German Market. The DM price is
only good in
Germany.
Soon it will be the Euro, but neither one can be used to
compare prices
in the US. We must add customs taxes, customs broker
fees,
international
fax/phone charges, and international shipping costs to
the DM price to
arrive at a dollar price. Please compare prices to other
US dealers. |
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4.
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Question:
Do you accept PayPal or BillPoint? Answer: We
are
not accepting BillPoint at this time. We began accepting
PayPal on
August 7, 2000. You can pay with PayPal if you would
like. |
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5.
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Question: Where
is the meeting? Answer: In
the conference room. Click here. |
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6.
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Question: Can
I come by and pick up the tools? Answer: Not
at
this time. Samstag Sales does business over the
Internet, we are
similar
to a mail-order company. We operate a sales office and
warehouse
operation.
We do not have a retail operation with display shelves
or cash
registers.
Our office is not open to the public at this time. |
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7.
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Question: Can
you tell me how to adjust the camshaft drive belt on my
1978 Audi Fox?
Will the HAZET 2587 wrench work? Answer: No.
We
do not offer technical advise. There are too many cars
and too many
years, and too many ways to put them together. Although
we provide some
information on our web site, please consult a service
manual or
experienced
mechanic to make sure you are ordering the right
tool. |
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8.
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Question: I
sent you a PayPal payment, why haven't you claimed
it? Answer: Please
check the spelling of our PayPal email address one
letter at a time. If
you spelled it wrong, you will need to cancel the first
payment, and
send
another one. Our address for payments is:
paypal@samstagsales.com |
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9.
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Question: Did
you change your eBay user id? Answer: You
will notice a new eBay
user ID for
us. To better identify our company, our new eBay user ID
is: samstagsales |
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10.
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Question: Do
you take American Express? Answer: Yes,
we began taking American Express on June 12, 2002 |
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11.
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Question: Can
I send you a request for quote by fax? Answer: Please
do not fax us a request for quote. Please send your
request by email.
Fax
printouts are hard to read and every bit of the
information must be
retyped
to send you a reply. Sending information by fax is an
expensive and
time-consuming
activity left over from the 1960's. Please join the New
World Economy.
Use email! |
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12.
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Question: Can
you ship by UPS? Answer:
Yes,
when it is the best method. We began daily pickup on Oct
10, 2005 |
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13.
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Question: Do
you have a Shopping Cart? Answer: Yes,
we added a PayPal Shopping Cart to the web site on
February 14,
2007. |
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14.
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Question: Are
instructions included with the tool? Answer: Instructions
are almost never included with special tools. The use is
usually
covered
in the service manual for the car. Or by training a
mechanic receives
provided
by the dealership. We do not offer technical advise. If
you feel like
you
don't have the skill to use any tool, please do not order
the tool. |
| 15. |
Question: Do
you offer
financing? Answer: Samstag Sales does not
offer financing. However PayPal has
a financing offer. See Below.
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| 16. |
Question: What
happened
to your logo? Answer: Samstag Sales used a
German eagle logo in the past. Lots
of people use a similar eagle when selling German
products. To better
identify our company we have a new "chequered flag" logo
with German
colors.
Old Logos:
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New Logo:
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| 17. |
Question: Do you have a
Defense
Logistics
Agency (CAGE) Code? Answer: Yes we received
our code on June 17,
2016
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