In this section we answer some
you may have about Samstag Sales.
is Mr. Samstag? Answer: Samstag
is the German word for Saturday. Our business began years ago with the
need for a special tool to repair a Mercedes. We were already selling
on Saturday and soon decided to concentrate on fine German Made hand
When we decided to start a tool business, we named the business Samstag
you rent tools? Answer: Not
at this time. We have done some testing of a rental program, but
not to rent tools at this time. We may try again in the future.
come when I do a currency conversion on the DM price, your dollar price
looks so high? Answer: The
DM price is set for the German Market. The DM price is only good in
Soon it will be the Euro, but neither one can be used to compare prices
in the US. We must add customs taxes, customs broker fees,
fax/phone charges, and international shipping costs to the DM price to
arrive at a dollar price. Please compare prices to other US dealers.
Do you accept PayPal or BillPoint? Answer:
are not accepting BillPoint at this time. We began accepting PayPal on
August 7, 2000. You can pay with PayPal if you would like.
is the meeting? Answer: In
the conference room. Click here.
I come by and pick up the tools? Answer: Not
at this time. Samstag Sales does business over the Internet, we are
to a mail-order company. We operate a sales office and warehouse
We do not have a retail operation with display shelves or cash
Our office is not open to the public at this time.
you tell me how to adjust the camshaft drive belt on my 1978 Audi Fox?
Will the HAZET 2587 wrench work? Answer: No.
We do not offer technical advise. There are too many cars and too many
years, and too many ways to put them together. Although we provide some
information on our web site, please consult a service manual or
mechanic to make sure you are ordering the right tool.
sent you a PayPal payment, why haven't you claimed it? Answer: Please
check the spelling of our PayPal email address one letter at a time. If
you spelled it wrong, you will need to cancel the first payment, and
another one. Our address for payments is: firstname.lastname@example.org
you change your eBay user id? Answer:
will notice a new eBay user ID for
us. To better identify our company, our new eBay user ID is: samstagsales
you take American Express? Answer: Yes,
we began taking American Express on June 12, 2002
I send you a request for quote by fax? Answer: Please
do not fax us a request for quote. Please send your request by email.
printouts are hard to read and every bit of the information must be
to send you a reply. Sending information by fax is an expensive and
activity left over from the 1960's. Please join the New World Economy.
you ship by UPS? Answer: Yes,
when it is the best method. We began daily pickup on Oct 10, 2005
you have a Shopping Cart? Answer: Yes,
we added a PayPal Shopping Cart to the web site on February 14,
instructions included with the tool? Answer:
are almost never included with special tools. The use is usually
in the service manual for the car. Or by training a mechanic receives
by the dealership. We do not offer technical advise. If you feel like
don't have the skill to use any tool, please do not order the tool.
||Question: Do you offer
Samstag Sales does not offer financing. However PayPal has
a financing offer. See Below.
||Question: What happened
to your logo? Answer:
Samstag Sales used a German eagle logo in the past. Lots
of people use a similar eagle when selling German products. To better
identify our company we have a new "chequered flag" logo with German
||Question: Do you have a Defense
Agency (CAGE) Code? Answer:
Yes we received our code on June 17,